Last updated: 14 October 2026
This policy explains when you can cancel for free, which fees may apply, and how refunds are made.
You can cancel free of charge before a driver accepts your request, and for 2 minutes after a driver accepts. After that, while the driver is on the way or waiting for you, a cancellation fee applies (currently ₦500). The app always shows the exact fee before you confirm the cancellation. You cannot cancel a trip that has already started.
When your driver arrives, you have 3 minutes of free waiting time; after that a waiting charge applies (currently ₦30 per minute) and is added to your fare. If you do not arrive within 5 minutes, the driver may cancel the trip as a no-show and a no-show fee applies (currently ₦500). No no-show fee is charged if your phone shows you at the pickup point. Most of each cancellation or no-show fee goes to the driver for their time.
Every trip has an estimated duration that already includes current traffic. If a trip runs more than 10 minutes past its estimate, a per-minute charge applies (currently ₦50 per minute). The app warns you before this starts.
If you paid by wallet, your fare is reserved when you book. If the trip is cancelled before a fee applies — by you, by the driver, or because no driver accepted — the full amount is returned to your FastDrive wallet straight away. If a fee applies, it is taken from the reserved amount and the rest is returned.
If you paid in cash, any fee owed is taken from your wallet before your next booking.
Approved refunds are credited to your FastDrive wallet. You can withdraw your wallet balance to your own verified Nigerian bank account at any time from the Wallet screen (a small bank transfer fee is shown before you confirm).
If you believe you were charged for a trip that did not happen, did not finish, or was charged incorrectly, report it from the trip in the app or contact support with the trip details. Where your phone did not confirm the drop-off, the driver's payment is held for 24 hours so you can dispute it before any money is released.
Our support team reviews every dispute using the trip record (route, times, chat and payment history) and will tell you the outcome. Where a refund is due, it is credited to your FastDrive wallet.
Money you add to your FastDrive wallet stays yours. Unused balance can be withdrawn to your verified bank account. If a top-up was charged by your bank but did not appear in your wallet, contact support with the payment reference; we check pending payments with our payment partner automatically.
Trips and package deliveries are performed by the driver or courier you book, from the pickup to the destination you enter, starting as soon as they accept. You can follow the trip live in the app. If a delivery cannot be completed, contact support and we will investigate with the courier.
Refund or cancellation questions: support@fastdriveng.tech, +2348176346026, or the Support screen in the app.